It can always happen that something does not go quite as planned. We advise you to first make complaints known to us by sending an e-mail to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via www.webwinkelkeur.nl. As of 15 February 2016, it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.